Mediagraph Support
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Recent activity by Mediagraph Support
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Connect a Dropbox account to Mediagraph
Who can use this feature? All members can connect their Dropbox account to their Mediagraph account. Available on all plans Many organizations use Dropbox to share and store files. Connecting you...
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Getting Started with Workflows
Who can use this feature? All members Available on all plans Mediagraph allows you to set up workflows, multi-step processes that can achieve many different objectives. Standardizing and automati...
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Upload with SFTP
Who can use this feature? All members with upload permissions. Available on all plans SFTP (Secure File Transfer Protocol) offers users a fast and secure way to send and receive files and folders...
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Add Mediagraph to your phone's Home Screen
Who can use this feature? All members Available on all plans Follow the instructions below to add Mediagraph to your phone's Home Screen for easy access. Navigate to https://mediagraph.io in S...
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Deactivate a Member
Who can use this feature? Admins Available on all plans Sometimes, you may need to remove a member from your Mediagraph account. We offer a self-service option to deactivate a member, available t...
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General Troubleshooting
Who can use this feature? All members Available on all plans Many of the problems people experience with Mediagraph are related to updates or changes they make that aren't reflected in the app in...
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Why am I seeing a watermarked file?
Mediagraph Troubleshooting: Why am I seeing a watermarked image? Why are full size downloads watermarked? How do I remove the watermark? General Members View and download access, including waterm...
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View Modes Troubleshooting
Mediagraph Troubleshooting: Why do I only see a map? What happened to my Thumbnail Grid? How do I go back to the default view? Sometimes, Mediagraph's different View Modes can be confusing to use...
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Set a container default view
Who can use this feature? All owners of a Collection or Lightbox. Available on all plans Mediagraph's workspace offers users full control over a wide variety of View Settings. Owners of any Colle...
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Change View Settings in the Workspace
Who can use this feature? All members Available on all plans
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