Mediagraph Support
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Recent activity by Mediagraph Support
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Clone a Bin
Who can use this feature? All members Available on all plans Cloning a Bin allows you to make a new copy of an existing Bin. You can leave the original version (and any existing connections to it...
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Clone a Project
Who can use this feature? All members Available on all plans Cloning a Project allows you to make a new copy of an existing Project. You can leave the original version (and any existing connectio...
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How to download assets
Who can use this feature? All member roles (dependent on asset permissions) Available on all plans Mediagraph users can download assets according to the permissions granted to them, from a low-re...
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Pending Upload Troubleshooting
Mediagraph Troubleshooting: Why are my uploads pending? How do I fix pending uploads? Why won't my files upload? You may see that an upload session has stalled, with all files reading Pending Up...
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Why isn't my Lightroom Classic plugin working?
Mediagraph Troubleshooting: Lightroom won't upload. How do I reset my Lightroom Classic plugin? How do I re-install my Lightroom Classic plugin? "Can't update this collection. An internal error ha...
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Getting Started with Face Tagging
Welcome to MediagraphAI face tagging! We think you’ll find it does a very good job of identifying faces. It should save you a lot of time, and help you discover hidden content in your media collect...
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Delete an asset
Who can use this feature? Admins and Content Managers Available on all plans Assets can be moved to the Trash once they are no longer needed. Admins and Global Content Managers always have the ab...
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Select and de-select assets
Who can use this feature? All members Available on all plans Selecting assets in Mediagraph allows you to easily perform actions like tagging or moving on multiple items simultaneously. It also l...
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Advanced Search Bar Operators
Mediagraph's Search bar can be used with various operators to enhance and refine search results. These operators allow for precise and efficient searching across more than 150 different fields. Be...
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Disable the Request Access Button
Who can use this feature? Admins. Available on all plans By default, the Request Access button appears on the main login page of your site, allowing any visitor to request a login. If you prefer ...
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