Mediagraph Support
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Recent activity by Mediagraph Support
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Download a Console Log
When helping you troubleshoot an issue, Mediagraph Support may ask that you download and send a log from your web browser's console. This helps us look behind the scenes to find the cause of an iss...
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Getting Started with Access Requests
Who can use this feature? All members. Available on all plans. Access requests are an easy way to control and track the use of assets by members of your organization and others. When access reque...
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Enable access requests
Who can use this feature? Admins Available on all plans. Access requests allow controlled access to assets by members of your organization and others. Users may have permission to only view an as...
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Enable Two Factor Identification (2FA)
Who can use this feature? All members. Available on all plans For added security, all Mediagraph accounts support 2-Factor Identification with the use of an authenticator app or password manager....
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Clone a Lightbox
Who can use this feature? All members Available on all plans Cloning a Lightbox allows you to make a new copy of an existing Lightbox. You can leave the original version (and any existing connect...
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Clone a Bin
Who can use this feature? All members Available on all plans Cloning a Bin allows you to make a new copy of an existing Bin. You can leave the original version (and any existing connections to it...
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Clone a Project
Who can use this feature? All members Available on all plans Cloning a Project allows you to make a new copy of an existing Project. You can leave the original version (and any existing connectio...
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How to download assets
Who can use this feature? All member roles (dependent on asset permissions) Available on all plans Mediagraph users can download assets according to the permissions granted to them, from a low-re...
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Pending Upload Troubleshooting
Mediagraph Troubleshooting: Why are my uploads pending? How do I fix pending uploads? Why won't my files upload? You may see that an upload session has stalled, with all files reading Pending Up...
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Why isn't my Lightroom Classic plugin working?
Mediagraph Troubleshooting: Lightroom won't upload. How do I reset my Lightroom Classic plugin? How do I re-install my Lightroom Classic plugin? "Can't update this collection. An internal error ha...
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