Mediagraph Support
Activity overview
Latest activity by Mediagraph Support
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Mediagraph Support created an article,
Face Tagging - Refining the Training
You should find that MediagraphAI does a very good job of finding and tagging faces. There may be some instances where a face is not recognized (false negatives) or where some other person is wrong...
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Mediagraph Support created an article,
Getting Started with Face Tagging
Welcome to MediagraphAI face tagging! We think you’ll find it does a very good job of identifying faces. It should save you a lot of time, and help you discover hidden content in your media collect...
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Mediagraph Support created an article,
Download metadata from selected assets
Who can use this feature? All members Available on all plans Mediagraph allows you to download all metadata from assets of your choice. This includes all 165 metadata fields supported by Mediagra...
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Mediagraph Support created an article,
Download a Console Log
When helping you troubleshoot an issue, Mediagraph Support may ask that you download and send a log from your web browser's console. This helps us look behind the scenes to find the cause of an iss...
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Mediagraph Support created an article,
Why isn't my Lightroom Classic plugin working?
Mediagraph Troubleshooting: Lightroom won't upload. How do I reset my Lightroom Classic plugin? How do I re-install my Lightroom Classic plugin? If the Lightroom Classic Publish plugin does not f...
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Mediagraph Support created an article,
Why can't I "switch to" another user?
Mediagraph Troubleshooting: How do I switch users? "Switch to" isn't working Help switching to a new user Mediagraph's "Switch to" feature allows Admins, Content managers and Library managers to ...
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Mediagraph Support created a post,
Welcome to the School and University forum
Please introduce yourself. We'd love to hear about you, your role in your institution, and any other relevant details. Feel free to ask questions and share information about how to use your Mediagr...
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Mediagraph Support created an article,
Automatically Import from a Watched Folder on Google Drive
Who can use this feature? Admins and Content Managers. Available on all plans. You can connect a Folder in the File Vault to a folder in Google Drive as a "watched folder". When files or folders ar...
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Mediagraph Support created an article,
Connect Google Drive to Mediagraph
Google User Data Limited Use Policy Who can use this feature? All members can connect their Google Drive account to their Mediagraph account. Available on all plans Many organizations use Googl...
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Mediagraph Support created an article,
Assets are unexpectedly visible outside of a Collection
Mediagraph Troubleshooting: Why are these files visible? Why can't I see the collection? Why can members View all in Collection? Sometimes, because of an errant subcollection permission, assets c...
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