Mediagraph Support
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Recent activity by Mediagraph Support
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Find assets with no keywords
Who can use this feature? All members Available on All plans. Sometimes you may want to find Assets that have no keywords assigned at all — not just search by keyword. The Search Options panel let...
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Customize your Front Page
Who can use this feature? Admins Available on all plans The Front Page is usually what members see first when they log in to your Mediagraph account, and it helps confirm which organization they'v...
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What is a GUID and how do I use it?
Who can use this feature? All members Available on all plans A GUID (Globally Unique Identifier) is a string of letters and numbers that uniquely identifies a single Asset — no two GUIDs are the s...
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Why can't I invite a new member?
Who can use this feature? Admins, Content Managers and Library Managers Available on all plans If you're getting an error when trying to invite someone to your Mediagraph account, it's likely beca...
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Adding a Custom Help Link
Who can use this feature? Admins Available on all plans The Help button in the Mediagraph top bar provides you with quick access to extra guidance and support. In addition to the standard options,...
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How do I share assets?
Who can use this feature? All members Available on all plans. Mediagraph offers three ways to share assets: Quick Share, Lightbox Share Links, and Lightbox Invitations. The right choice depends on...
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Reactivate a Member
Who can use this feature? Admins Available on all plans. When a member is deactivated in Mediagraph, they are automatically hidden from the members table to keep the interface clean and organized....
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Connect your Canva account to Mediagraph
Who can use this feature? All Members Available on all plans The free Mediagraph-Canva integration allows you to access your entire Mediagraph library directly within Canva's design interface. Thi...
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Data Privacy and Artificial Intelligence
One of the most frequently asked questions about Mediagraph's suite of artificial intelligence features is:What happens to our data? Will our images and documents be used for training AI models?Med...
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Enable Composable AI
Who can use this feature? All organizations with an AWS account Available on EssentialAI plans and above. Mediagraph is thrilled to announce Composable AI, a groundbreaking set of new features tha...
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